Chocolate: Chocolates by Bernard Callebaut - truffles, dark, milk
and white chocolates in the Belgian tradition from Lake Forest near Chicago
Ordering and Shipping Information

Ordering Information

For your shopping convenience, we accept Visa, Mastercard, American Express, and Discover.

Weather permitting, orders received by noon Central time Monday through Friday will be processed and shipped on the same day. Orders received after noon will be processed and shipped either on the same day or the next business day. Between May and September orders received on Friday will be processed and shipped on the following Monday.

Shop Online

Shop online here on our secure web site.

By Phone

For credit card orders please call toll free 1-888-388-9927 (U.S. or Canada) Monday through Saturday, 10 a.m. to 7 p.m. Central time.

We do not use call centers (telephone operators). To provide you with our most personalized service, all calls are answered by our own knowledgeable staff.

Sales Tax

We collect 7.5% sales tax on gifts delivered within the state of Illinois. There is no sales tax for all other states.

Volume Discount

We offer an attractive volume discount to our corporate clients on a per order basis:

Merchandise
Discount
$600 - $1,199 5%
$1,200 - $2,999 10%
Over $3,000 15%

Shipping Information

Due to the perishable nature of our products and varied temperatures across the country, we prefer not to ship out over the weekend (Fridays, Saturdays and Sundays between May and September; and Saturdays and Sundays between October and April) to ensure the chocolates stay in premium condition upon arrival.

Between October and April we will ship your gift by UPS standard (1 to 4 days, depending on destination) doorstep residential delivery. Recipient’s signature is not required. For commercial address delivery, UPS will require a signature and delivery will be made during business hours. Once received, the chocolates should be kept away from the sun and heat.

Our Shipping Packaging

We take great care in packaging every gift for shipping. When weather warrants, we pack our chocolates in climate controlled packaging with coolpak(s) to ensure perfect condition upon arrival. Each gift arrives with our Grand Prix award golden medallion seal, complete with a complimentary gift card with your personal message upon request.

Canada Delivery
Please call us Toll Free at 1-888-388-9927 (U.S. or Canada) for details.

Shipping Cost October – April

Shipping cost per recipient, for standard delivery (between 1 and 4 days, depending on destination) for a total weight of up to 3 lbs (coolpaks and packaging materials included), is $12.95. You will be contacted if for any reason the actual shipping charge for your order is more than $12.95.

For Overnight and Saturday Delivery, and delivery to Hawaii and Puerto Rico please call us toll free at 1-888-388-9927 or email us at CustomerService@bernard-callebaut.com for more information.

Chocolates by Bernard Callebaut
825 S. Waukegan Road C-3 • Lake Forest IL 60045,
Tel. 847-283-9927    (1 hour north of Chicago)

Toll free 1-888-388-9927

Email CustomerService@bernard-callebaut.com

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Chocolate: Chocolates by Bernard Callebaut - truffles, dark, milk
and white chocolates in the Belgian tradition from Lake Forest near Chicago